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Our policies

Privacy Policy

Reservation policies / Cancellation policies

Introduction

Given the development of new communications tools, it is essential to be particularly vigilant when it comes to protecting privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.


Collection of Personal Information

We collect the following information:

  • Name
  • First name
  • E-mail address
  • Phone

The personal information that we collect is captured via forms and through your interactions with our website. We also use, as described in the following section, cookies and/or log files to collect information about you.


Forms and Interactivity

Your personal information is collected via forms namely:

  • Information request form
  • Registration form for the newsletter

We use the information collected for the following purposes:

  • Contact
  • Web site management
  • Customer follow-up

Log Files and Cookies

We collect certain information via log files and cookies, which is primarily the following:

Anonymous Statistical Data

We use recovery tools of anonymous data as the source, the type of browser you use, the number of page views, in order to improve our website and serve you better.

The use of such files enables us to establish:

  • To obtain anonymous data on the use of the site.
  • To improve site content quality, display and performance.

Right of opposition and withdrawal

We are committed to offering you the right of opposition and withdrawal with respect to your personal information. The right of opposition is defined as the possibility for users to refuse that their personal information be used for certain purposes referred to at the time of collection.

The right of withdrawal is defined as the possibility for users to request that their personal information no longer appear, for example, on a mailing list.

To exercise these rights, you can write to:
Maison Kent
25, rue Saint-Louis, Québec, G1R 4N3
E-mail: info@maisonkent.com
Phone: 855 808-6601


Access Right

We are committed to recognize the right of access and amendment to those concerned who wish to view, amend, or even remove information about them.
To exercise this right, write or call:

Maison Kent
25, rue Saint-Louis, Québec, G1R 4N3
E-mail: info@maisonkent.com
Phone: 855 808-6601


Security

Personal information collected is preserved in a secure environment. Persons working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, the following measures are used:

  • SSL Protocol (Secure Sockets Layer)
  • Computer backup
  • ID / password
  • Firewall

We are committed to maintain a high degree of confidentiality by integrating the latest technology to ensure the confidentiality of your transactions. However, as no mechanism provides total security, risk is always present when using the Internet to transmit personal information.


Reservation policies

The rates do not include the lodging tax, federal tax and the provincial tax. Cleaning is done before each arrival. Room cleaning is provided every day. By booking a stay in our establishment, the customer agrees and is conscious the managers have the right to evict any guest, without prior notice, causing excessive disruption, excessive noise and causing damage to the building and/or its surroundings without prior notice. By booking a stay in our establishment, the customer agrees and is conscious the managers have the right to evict, without prior notice and/or refund, any guests who’s animal is not behaving or following according to our standards, causing excessive disruption, causing damage to the building and/or its surroundings. No animal shall be left without supervision at any given time in the building or its surroundings. The customer agrees and is conscious that our establishment is in its totality a non-smoking building. The managers have the right to evict any guest smoking or vaping in any studio, suite, condo or common area of Maison Kent without prior notice and/or refund. Smoking is prohibited within 9 meters of the building according to Quebec’s Law. A 250$ fine will be charged. Any missing item from the studio, suite, condo or common space after departure will be charged to the guests without prior notice. Any broken item by the guests during their stay shall remain in the room or be handed to the managers or cleaning staff as soon as possible. (i.e. towels, robes, glasses, pieces of furniture, etc.) No refund will be possible in case of eviction. For security mesure, Maison Kent will levy a $225 deposit that will be refund if no theft, break or any other offense are reported.


Cancellation policies

For a full refund of accommodation fees, guests must cancel their reservation at least 14 full days prior to the stay. The cancellation must be done following Maison Kent’s local check-in time on the day of arrival. For a 50% refund of accommodation fees, guests must cancel their reservation at least 7 full days prior to the stay. The cancellation must be done following Maison Kent’s local check-in time. Past this moment, no refund will be possible. If guests chooses to cancel less than 7 days prior to check-in time or chooses to leave early or later after check-in, the stay and/or nights not spent will not be refunded. If guests do not show up for the stay, there will be no refund possible.